Terms and Conditions

COVID-19 Booking Guarantee:

We understand that some guests may be hesitant about making a booking or travelling at this time. Our 24-month booking guarantee provides the peace of mind to start planning your next great adventure, whilst providing the flexibility should travel restrictions impact your travel arrangements in the future.

Our standard booking terms and conditions apply (see below), subject to the following temporary exception:

If you have a booking on any departure with Tasmanian Boat Charters and COVID-19 directly impacts your capacity to travel, you may postpone your booking for up to 24 months, with no additional charges, subject to the following terms and conditions:

  1. The guarantee is only valid for bookings from 31 December 2021 for experiences in 2022 and 2023.
  2. The guarantee only applies for guests with bookings directly impacted COVID-19, as per the following:
    • If you are diagnosed with COVID-19 prior to your departure date;
    • If you are directed by a Government official or medical practitioner to self-isolate for any reason associated with COVID-19; or
    • If Government COVID-19 policy (domestic or foreign) relevant to your residential address or travel circumstances directly impacts your capacity to travel (i.e. State border closure)
  3. Guests can change or postpone their booking within 30 days of the planned departure date (right up until the day of departure), subject to the guest being directly impacted by COVID-19 as per conditions 2;
  4. Guests making booking changes under the guarantee will receive a credit applied to their postponed booking to the value of the original booking (valid for 24 months);
  5. Guests must use the credit for a departure within 24 months of the postponement being actioned;
  6. Where the credit is applied to a new booking on the same trip length, destination and cabin type the original booking there will be no additional charges;
  7. Where the credit is applied to a new booking on a different trip length, destination and cabin type to the original booking, there may be additional costs payable by the guest for any difference in pricing;
  8. Credits are not redeemable for cash;
  9. Tasmanian Boat Charters reserves the right to request supporting evidence to determine your eligibility prior to approving the postponement of your booking.
  10. Tasmanian Boat Charters reserves the right to amend or withdraw the offer at any time.

Standard Booking Terms and Conditions:

1. Pricing

The prices quoted on our website are the most current prices and are subject to minimum numbers. 

Expedition Cruises : Port Davey & East Coast

Our accommodation is twin share and all our expedition cruises prices per person are based on twin share (two people sharing one room). 

Solo travellers are always welcome and we will use our best endeavours to ensure that single travellers share with the same gender. If a single cabin is requested, a supplementary price of 75% of the full fee will apply.  Requests for single supplement must be stipulated at the time of booking.

The prices quoted cover (and only cover) the following:

  • pick up from and return to the meeting point designated by Tasmanian Boat Charters;
  • flights from Hobart to Melaleuca (Escape to Port Davey expedition cruise only);
  • twin share accommodation during the experience;
  • food, non-alcoholic beverages and wine;
  • all National Park entry fees;
  • qualified staff for the duration of the experience; and
  • life jacket and weatherproof rain poncho.
  • Any other cost is to be borne by you.

No price reduction is available for guests who either elect to bring their own alcohol or choose not to avail themselves of the food or drink provided.

Tasmanian Boat Charters abides by responsible service of alcohol principles as it promotes a safe and enjoyable environment for all guests and staff, and reduces the risk of alcohol-related injury. Staff have absolute discretion around the provision of alcohol and will stop serving and/or prohibit continued consumption of alcohol if guest(s) appear (in the opinion of the staff) drunk or become violent, quarrelsome, disorderly or behave indecently.

Without limitation, the following items are excluded from the pricing:

  • travel insurance;
  • pre and post departure travel arrangements, including accommodation and transport to the collection point and from the return point designated by Tasmanian Boat Charters; and
  • any expenses not defined as an inclusion in the pricing including tips, personal clothing, medical expenses, items of a personal nature and emergency evacuations (air or sea, including emergency evacuation aboard the vessel Odalisque)
Private Overnight Charters

Pricing for accommodation is based on a flat rate for hire of the vessel plus an additional per person per day fee. Overnight expeditions can accommodate group bookings from 1 to 10 persons.

 

2. Deposit & Final Payment

A 20% non-refundable deposit is required to confirm your booking. No bookings will be guaranteed until a deposit has been received and availability on dates requested has been confirmed by us.

Once you have paid the required deposit for your booking, any subsequent discounts or price reductions that are advertised by Tasmanian Boat Charters or any third party will not be applied retrospectively.

For all experiences, final balance of payment is due 60 days prior to departure. If a booking is made 60 days or less from the date of charter, full payment is due at the time of the booking. 

Payment is available by bank transfer, debit card or credit card. We accept Visa, Mastercard & Amex. There is a surcharge of 1.55% for all credit card payments.

 

3. Cancellation

 

Cancellation by Guest

• If your booking is cancelled less than 60 days (for Port Davey expedition cruises only) or 30 days (for all other cruises) prior to departure to departure Tasmanian Boat Charters shall retain the full charter fee paid.
• If a booking is cancelled more than 60 days (for Port Davey expedition cruises only) or 30 days (for all other cruises) prior to departure the deposit paid is non-refundable but transferable to another charter date within 18 months of original dates.
• The date of cancellation is the date Tasmanian Boat Charters receives written notice of cancellation.
• Cancellation also applies if guests fail to show at the arranged venue for departure. Tasmanian Boat Charters will retain the full charter fee paid.
• No refund will be paid if guests choose, for whatever reason, to leave the charter after it has commenced, including (without limitation) for reasons of bereavement, injury or illness.

 

Cancellation by Tasmanian Boat Charters 

Our expedition cruises take place in wild and remote wilderness settings.  We are at the mercy of nature in all her beauty and all her fury. We will under no circumstance knowingly place at risk the health and wellbeing of our guests and guides.  In the case of a Force Majeure Event (as defined below), we may need to cancel a cruise with very little notice.  In some cases, this can occur after the experience has commenced.

If a cruise does not meet minimum numbers, Tasmanian Boat Charters reserves the right to cancel the departure; however every effort will be made to consolidate numbers so that the booked experience will successfully depart.  Your flexibility in this regard would be appreciated.

If we need to cancel a departure for any reason, we will provide you with the following options:

  • hold a credit towards an alternative booking departure date to be used within 24 months, including a guarantee that there will be no additional charges for the future experience;
  • provide a replacement experience at a later date convenient to both parties; or
  • with the exception of cancellations associated with a Force Majeure Event, we will refund your booking payment for the cancelled cruise.

 

4. Delays & Changes to Scheduled Flight Departure Times

On the Escape to Port Davey expedition cruise, our access to the Southwest wilderness area is by light aircraft. These planes cannot operate in extremes of weather or poor visibility. Whilst it is unusual, changes to scheduled flight departure times can occur on both inward and outward flights. Due to this we highly recommend that guests do not arrange onward travel for at least 24 hours after the trip’s scheduled finish time.

Tasmanian Boat Charters will not be responsible for any expenses incurred for flight delays that are out of our control, including those caused by weather. We highly recommend that you purchase travel tickets that can be rebooked and obtain travel insurance to cover any expenses associated with such delays.

Delayed departure

Delays of several hours to flight departure times due to weather are not unexpected. This is the nature of travelling to such a remote area.

Where weather delays a departure by 12 hours or more, guests will be given the option of

a) Extending trip end date so as to keep original duration

In the eventuality of a delayed departure, Tasmanian Boat Charters will endeavour to provide a complete itinerary where circumstances allow. This includes extending the trip end date & time so that the trip is of the same, or similar, duration. This does however require guests to have flexibility in their own schedule to allow for such an extension. As such, Tasmanian Boat Charters recommends that guests do not arrange onward travel for at least 24 hours after the trip’s scheduled finish time.

b) A shortened trip at a reduced rate

Should the initial departure date be cancelled, guests may have the option to start a shortened version of their original trip at a later date. In most cases, weather allowing, this will generally be the day after the original intended departure date.

In this case, guests will be compensated for the shortened duration of the trip. A refund will be calculated based on a per day rate less 25%, and offered for each 24-hour period the trip duration has been shortened by. The day rate is calculated by dividing the expedition’s total cost by the by the total duration in days.

c) Transferring payments to another available trip date

 

Delayed return

Variation in scheduled flight departure times by several hours are not unexpected. This includes the situation where a flight time is brought forward to account for expected inclement weather at the original scheduled flight time.

If the weather does not permit travel out of Port Davey on the scheduled trip end date and guests are required to stay an extra night(s) aboard Odalisque, guests will be charged a per day rate at a 25% discount. The day rate is calculated by dividing the expedition’s total cost by the total duration in days.

Tasmanian Boat Charters will request details of any onward flights or accommodation upon your return to Hobart, so that in the case of any delays, alternative arrangements can be made on your behalf.

 

5. Age of Guests

The minimum age of guests for any of the Escape to Port Davey or East Coast Expedition Cruises is 8 years. In the case where the whole vessel is chartered by a single group of people, the age limit does not apply. There are no age restrictions for those participating on a Day Charter or Overnight Charters to Bruny Island, the Tasman Peninsula or the East Coast. The parent/guardian is to take full responsibility for the child.

6. Capacity

Escape to Port Davey and East Coast expedition cruises sleep a maximum of 6 guests.

Day Charters can accommodate up to 37 guests.

Overnight Charters sleep a maximum of 10 guests.

 

7. Travel Insurance

We strongly recommend that guests obtain comprehensive travel insurance at the time of the initial booking. When selecting a Travel Insurance product, please ensure that it provides cover against personal accidents or injury, medical expenses, emergency repatriation and personal liability, changes to domestic connecting flights, cancellation for any reason including bereavement, delayed flights, lost luggage and personal effects.

8. Emergency Evacuation

In rare circumstances, due to injury or unforeseen illness, we may need to evacuate you from a remote part of the experience.  Where an evacuation is deemed necessary by Tasmanian Boat Charters, the full cost of evacuation will be borne by the guest, including but not limited to helicopter costs, return of the vessel Odalisque to Hobart, any associated staff wages and ground transportation costs.

We strongly recommend guests:

  • take out specific ambulance cover through their health insurance provider; and
  • take out travel insurance to cover (amongst other things) the costs associated with evacuation.

9. Disability access

There is no disability access aboard the Odalisque.

10. Onboard Code of Conduct

Tasmanian Boat Charters reserves the right to stop you from participating on your trip if you behave in an abusive and/or threatening manner; or engage in illegal activities.

 

11. Waiver and Release

You acknowledge that undertaking activities in a wilderness area of a National Park and / or a water based wilderness experience is potentially a dangerous undertaking and you are undertaking such an activity at your own risk.

You acknowledge and agree that you undertake the experience freely, voluntarily and absolutely at your own risk and with a full appreciation of the nature and extent of all risks involved in the experience.

You acknowledge that Tasmanian Boat Charters is supplying you with recreational services.

You hereby to the full extent permitted by law waive all of your legal rights of action against and fully release Tasmanian Boat Charters (and any of it’s partners, officers, employees, agents or consultants) from all liability (including all claims, costs and demands) connected with your death or personal injury or loss or damage to any property howsoever arising out of or in relation to the participation by you in the Experience including without limitation, any such liability for a negligent or tortious act or omission, breach of duty, breach of contract or breach of statutory duty on the part of Tasmanian Boat Charters, it’s partners, officers, employees, agents or consultants.

This waiver shall bind you and your legal personal representatives.

 

12. Limitation of Liability

Tasmanian Boat Charters does not exclude or limit the application of any provision of any statute (including Trade Practices Act 1974 (Cth)) where to do so would contravene that statute; or cause any part of this Contract to be void.

Otherwise, and to the extent permitted by law, Tasmanian Boat Charters excludes all: statutory liability; tortious liability (including negligence), conditions and warranties implied by custom, the general law or statute, and liability for all special, indirect, incidental, consequential or punitive damage, and economic loss, loss of profits, loss of revenue, loss of bargain, loss of goodwill, loss of anticipated savings, or loss of use of products or equipment, arising out of or relating to these terms and conditions, the experience, or any failure to supply or delay in supplying the experience, whether or not Tasmanian Boat Charters was aware or should have been aware of the possibility of such loss or damage.

Tasmanian Boat Charters’ liability to you for any breach of any express or implied provision of these terms and conditions is limited, at Tasmanian Boat Charters’ option, to:

a) refunding the price of the goods or services in respect of which the breach occurred;
b) providing, replacing or repairing those goods; or
c) providing those services again.

 

13. Indemnity

You agree to indemnify and keep indemnified and hold harmless Tasmanian Boat Charters and each of its partners, officers, employees, agents and contractors against any losses, costs, claims, damages, expenses, liabilities, proceedings or demands which any of them may directly or indirectly incur or suffer as a consequence of any breach by you of your obligations under these terms and conditions.

 

14. Indemnity Form

We require that all guests booking the Escape to Port Davey, East Coast expedition cruise or any other overnight charter sign or agree to the indemnity form pre-departure.

Agreement can be made via tick box within website booking or hard copy to be signed with payment of deposit where applicable.

The indemnity is in the following form:

“I hereby agree to indemnify and keep indemnified Tasmanian Boat Charters, its partners, officers, employees, and agents or contractors or any of them from and against all costs, claims, actions, demands and liability whatsoever and howsoever arising from or in any way connected with the Experience (including any transportation to or from the area in which the Experience is to take place) including such costs, claims, actions, demands or statutory duty or otherwise on the part of Tasmanian Boat Charters, or any of its partners, officers, employees, agents or contractors, and including any liability in respect of or related to your death, personal injury or loss of or damage to any property owned or possessed by you, but excluding any liability in respect of which the Motor Accidents Insurance Board is bound to indemnify Tasmanian Boat Charters, its partners, officers, employees, agents or contractors, pursuant to the Motor Accidents (Liabilities and Compensation) Act 1973 of Tasmania.”

 

15. Acknowledgement 

If the person signing or agreeing via tick box to this Contract signs it or agrees to it for and on behalf of a Guest the signatory warrants and assures Tasmanian Boat Charters that he or she has full power and authority to bind the Guest to the Terms and Conditions of this Contract.

You acknowledge that Tasmanian Boat Charters has relied on the representations made by you in relation to if relevant, your authority to sign this Contract, your circumstances, travel insurance availability, age and medical condition which representations you hereby:

a) confirm and warrant are true, correct and complete in every respect; and
b) acknowledge and agree are relied upon by Tasmanian Boat Charters as representations by you for the purpose of Tasmanian Boat Charters agreeing to provide the experience to you.

 

16. Photographic Release

Tasmanian Boat Charters reserve the right to take photographic or film records of any of its trips. Guests should be aware that Tasmanian Boat Charters may use any such photographic or film records for promotional and/or commercial purposes, or joint marketing efforts with third parties, without remuneration to guests. Guests should advise Tasmanian Boat Charters prior to departure if they would prefer otherwise.

 

17. Definitions

“Tasmanian Boat Charters” means Tasmanian Boat Charters ABN 79 009 550 814.
“Booking Form” means the document described as “Booking and Guest Information Form” or such similarly described document recording the details of the guest and the guided experience chosen by the Guest.
“Contract” refers to the agreement between us and you comprised in the Booking form including these terms and conditions.
“Force Majeure Event” refers to an event(s) or circumstance(s) which includes, but is not limited to, acts of God, natural threats (such as bush fires, impassable snow and unsafe sea conditions), fire, earthquake, flood, windstorm or other extreme weather events civil commotion, riot, blockade or embargo, breakdown, union dispute, epidemic, pandemic, lack or failure of courses of supply, passage of any law, order, regulation, ordinance, proclamation, demand, requisition or requirement or any other act of any government authority, outside of the reasonable control of either parties whether or not foreseeable, which renders performance impossible
“Guest” means the person(s) so described in the booking form.
“Indemnity” means the form of indemnity attached to these terms and conditions and marked “Indemnity”.
“Recreational Services” means services that consist of participation in:
a) a sporting activity or a similar leisure-time pursuit; or
b) any other activity that:
a. involves a significant degree of physical exertion or physical risk; and
b. is undertaken for the purposes of recreation, enjoyment or leisure.
“Terms and Conditions” means the terms and conditions hereof which form part of the Contract.
“TPA” means Trade Practices Act 1974 (Cth).
“Experience” means any guided recreational services/experiencing/cruising/touring operated by Tasmanian Boat Charters.
“We / us” is, where the context permits, a reference to Tasmanian Boat Charters.
“You / your” is, where the context permits, a reference to the guest.

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